All orders ship from our studio in Sydney, Australia. 


We offer Free Express Shipping with Aus Post or Fedex for all full priced orders.
During sales, we offer Free Express Shipping with Aus Post or Fedex for orders of 2 or more items, otherwise shipping costs $12.00 for Australia, and $25 for everywhere else.


Returns and Exchanges


We will gladly accept returns of unused, full-priced items within 7 days of delivery, with the exception of earrings. Earrings cannot be returned due to hygiene regulations.  All other jewellery items must be returned in their original condition, which includes all packaging (the jewellery box, fabric pouch and postcards). All goods will be inspected upon return. The returned goods are the customers responsibility until received by the team at Carou Jewellery.
For items inspected after return that show signs of wear or are not in a resalable condition they will unfortunately not be accepted for exchange.
Every item is inspected by our team prior to dispatch, so we are confident your order will arrive in perfect condition.  However, in the unlikely event of receiving a product with a manufacturing fault, we will be more than happy to examine the issue on a case by case basis.  If a fault is confirmed, we will issue a refund or replacement. 
For 'change of mind' purchases (excluding earrings), Carou Jewellery offers exchange of product - we do not offer refunds on purchases.  Carou offers site-wide free shipping for all orders, however, free shipping will NOT be included when a replacement item is being sent out for a 'change of mind' exchange. Please either include a pre-paid postage bag with your returned item for us to send out your replacement in, or we will advise the postage cost to you once reviewed. 
The customer is responsible for return shipping costs unless the item has a manufacturing fault.  We recommend using a shipping service with a tracking number. Initiation of the returns process must be done within 7 days of receiving your order, and the returned item must be received back at our studio no later than 14 days after the original delivery date to the customer.
Please email to begin the return process.
Items ordered on Pre-Order cannot be cancelled after the transaction has been placed, as these pieces are not currently in stock and are made to order for each customer.


Customs and Duties

For International shipments (outside of Australia) the purchases may be subject to customs or import duties levied by the government of the destination country - these must be borne by the recipient.

The Carou Jewellery team has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and are subject to change. Carou Jewellery would advise each customer to contact their local customs office for further information prior to placing any order.



The Carou Jewellery team will endeavour to display availability as accurately as possible.  Should an item be out of stock please email We will endeavour to find a solution for you and provide updated details on a product by product basis.