Shipping and Returns

 Shipping

All orders ship from our studio in Sydney, Australia within 24 hours of order placement.

Orders placed on a weekend or public holiday will ship the next business day.

 

Australia

Orders over $200 AUD – Free standard shipping
Orders under $200 AUD – $10.50 standard / $14.00 express

Upgrade to Express shipping – $14.00

International (Express Shipping)

United States – $30 express / Free over $350 USD (duties included)

United Kingdom – £25 express / Free over £300

Europe – €30 express / Free over €300

Rest of World – $30 express / Free over $350 USD

Channel Islands / Isle of Man – £35 express shipping (Australia Post)

 

Returns


Carou pieces are made to be chosen with care and worn often.

We keep returns simple.

Earrings

For hygiene reasons, earrings are final sale and cannot be returned or exchanged.

Necklaces & Rings

Full-priced necklaces and rings can be returned if they’re not quite right.

You may choose:

  • exchange, or
  • store credit

Returns are accepted within 14 days of delivery, as long as items are unworn and in original condition, including packaging.

We ask that pieces are returned with care. Items remain your responsibility until they reach us.

Sale, samples & gift cards

All sale items, samples, and gift cards are final sale and not eligible for return.

Start a return

To begin a return, email: info@caroujewellery.com





Pre-order

Pre-order pieces are made to order and reserved for you once purchased. Because of this, they cannot be cancelled after checkout.


Customs and Duties

For international orders (outside of Australia), customs or import duties may be applied by your local government.

These charges are the responsibility of the recipient and are outside of Carou’s control.

Orders shipped to the United States include taxes and duties, with no additional charges on delivery (as of 5th December 2025).

If you’re unsure, we recommend checking with your local customs office before placing your order. Items returned to Carou due to unpaid duties are not eligible for refund.

If an order is returned to us due to an incorrect address provided by the customer, repeated unsuccessful delivery attempts, failure to collect the parcel, failure to sign for the parcel or refusal to pay applicable import duties, taxes or customs charges, the order will not be eligible for a refund.